Information on the application procedure concerning the protection of the rights and interests of citizens of the Kyrgyz Republic abroad

The application procedure for citizens of the Kyrgyz Republic is regulated by the Law of the Kyrgyz Republic "On the Procedure for Consideration of Appeals by Citizens" dated May 4, 2007 N 67.

Consideration of citizens' applications is free of charge.

Citizens have the right to apply in the state, official or any other language of the peoples of the Kyrgyz Republic. Answers to the written applications of citizens are given in the language of the application. If it is impossible to give an answer in the language of the appeal, the state or the official language of the Kyrgyz Republic is used.

A citizen in his written request must indicate:

- the name of the state body or the local self-government body to which the written request is referred;

- the valid address of the place of residence to which the reply must be sent, contact details (phone number, email address);

- the essence of the proposal, statement or complaint in detail, personal signature and date, a copy of the passport and other documents confirming the arguments of the citizen;

- the citizen's application must be substantiated.

The state body or local self-government body has the right not to consider the following electronic applications:

- containing profanity and offensive statements, as well as calls to overthrow the existing state system and incite interethnic and interfaith hatred;

- application containing no information about the applicant's full name, residence address, contact information.

Written (electronic) appeal processing time

- written (electronic) appeal is subject to mandatory registration within one working day from the date of receipt by the state body, local government body or the official who is responsible for resolving the issues raised in the appeal.

- a written (electronic) appeal received by a state body, local self-government body or an official in accordance with their competence is processed within 14 working days from the date of registration of the written (electronic) appeal.

- in cases where a special check (expert examination), requiring additional materials or other measures necessary to resolve a citizen's appeal, the wait time for resolving complaints may be extended up to 30 calendar days. Further, the responsible employee sends interim response to the applicant each 30 calendar days.

The response to the collective appeal is sent to the address of the citizen indicated in the appeal as the first, unless the otherwise specified in the text.

If the text of the appeal cannot be read, then the person considering this appeal invites the applicant (if the applicant's surname and mailing address are readable) to clarify and ascertain the essence and reasons for the appeal. If the person considering the appeal fails to contact the applicant, further consideration of the appeal is terminated, and reported to the applicant in writing.

A written appeal of a citizen, missing applicant’s name and postal address, to which the answer must be sent, is recognized as anonymous and is not subject to consideration.

Duplicated appeals

- duplicated appeals (oral, written or electronic) missing new arguments or newly discovered circumstances, are not subject to consideration if there are exhaustive materials of checks on them and citizens have been given answers in the manner prescribed by this Law. New arguments or newly discovered circumstances are subject to consideration in the manner prescribed by this Law.